Ep 13. Fish & Co Malaysia
In this Set Lunch episode, Charmaine Tan sits down with Razif Hashim to discuss her journey as a franchisee of Fish & Co. Being the co-owner behind several Fish & Co. outlets in Klang Valley, she is seasoned in the ongoings of the business such as maintaining the exact Standard of Operation while uniquely tweaking each outlets to fit their local customer target group. In this podcast, she shares the secret recipe behind being a successful franchisee while maintaining a strong relationship with the franchisor.
There are many layers to a F&B business but further challenges are added into the mix when you are running a F&B franchise outlet. Maintaining a healthy dynamic between the restaurant operations team and finding the balance between outlets’ individual management while catering to localised needs is crucial in a franchise business. As a franchisee, she imparts to us the hard reality of the trade between franchisor and franchisee as well as the challenges to consider in the beginning of starting up this specific business model.
Charmaine initially started her first outlet with a very lean team but now operates 6 different outlets in Klang Valley!